A refund policy outlines the terms under which a company manages client requests for refunds or returns related to purchased services or products. It establishes clear guidelines regarding eligibility, timelines, and conditions, ensuring transparency and mutual understanding between the business and its clients..
At Ramimaki.com, we strive to provide the best possible services to our clients. Our refund policy outlines the terms and conditions for handling returns and refunds for projects conducted by our teams operating from London, Dubai, and Baghdad. This policy ensures transparency and helps maintain a professional relationship with our clients.
Agreements and Policies
Our refund policy includes clear terms to avoid misunderstandings between our company and our clients. These rules are strictly applied to all projects we undertake.
1. Payment for Projects
- Clients are required to pay 50% of the project fee in advance before work commences. This ensures secure and uninterrupted project execution.
- Full payment must be completed as per the terms of the signed contract.
- Clients will be provided with mockups, drafts, or progress reports throughout the project. This allows opportunities to provide feedback and request modifications before finalizing the deliverables.
2. No Refund Policy
- Advance payments and full payments are non-refundable. Once payment is made, it cannot be reclaimed under any circumstances.
- Our team dedicates time, effort, and resources to every project, and payment reflects the work performed, regardless of client satisfaction with the final outcome.
3. Client Responsibilities
- Clients must review project progress at each stage and provide timely feedback to ensure alignment with their expectations.
- Any additional changes requested after the project is finalized may incur additional charges.
4. Disclaimer
- Our services, including design, social media management, SEO, and consulting, aim to deliver optimal results. However, outcomes such as ranking improvements, follower growth, or customer conversions are influenced by external factors beyond our control. While we apply our expertise, we cannot guarantee specific results.
- Clients are encouraged to voice their concerns and provide suggestions during the project to avoid dissatisfaction.
5. Confidentiality
Both Ramimaki.com and the client agree to uphold strict confidentiality standards, including:
- Respect for all signed agreements and contracts, whether written or verbal.
- Safeguarding sensitive information shared during the project, including proprietary business data.
- Prohibiting the sharing, misuse, or disclosure of any information without prior written consent from the other party.
Contact Us
If you have any questions or concerns regarding this refund policy, please contact us.
By engaging our services, you acknowledge that you have read, understood, and agreed to this refund policy.